Verminder onvoorspelbare uitvaltijd, verkort installatie- en onderhoudstijd
Op zoek naar trainingsprogramma's?
Key features
- Easy to access, intuitive, interactive user manuals
- Multiple “do it yourself” videos
- 24/7 availability of advanced, machine-learning troubleshooting tool including direct escalation to the Markem-Imaje Helpdesk
- Supporting all key Markem-Imaje technologies
- Multiple languages support—Chinese, English, French, German, Japanese, Portuguese, and Spanish
| Basic | Plus | ||
 | Troubleshooting guides for printers and CoLOS ® software | Limited | ✔ |
 | User manual, safety manual, and other documentation | ✔ | ✔ |
| CoLOS instructions for setup, installation, connectivity, and job aids | ✔ | ✔ |
| Online training (self-training videos for printers) | - | ✔ |
| Video library | Limited | ✔ |
 | Help Desk telephone support | - | ✔ |
| Live chat | 8/5 | 24/7 |
| Help Desk call back option | ✔ | ✔ |
| Remote Video Support | - | ✔ |
Onmiddellijke technische ondersteuning nodig?
Maak contact met Miva, uw virtuele assistent voor het zelf oplossen van problemen
Key features
- Easy to access, intuitive, interactive user manuals
- Multiple “do it yourself” videos
- 24/7 availability of advanced, machine-learning troubleshooting tool including direct escalation to the Markem-Imaje Helpdesk
- Supporting all key Markem-Imaje technologies
- Multiple languages support—Chinese, English, French, German, Japanese, Portuguese, and Spanish
Key features
- Easy to access, intuitive, interactive user manuals
- Multiple “do it yourself” videos
- 24/7 availability of advanced, machine-learning troubleshooting tool including direct escalation to the Markem-Imaje Helpdesk
- Supporting all key Markem-Imaje technologies
- Multiple languages support—Chinese, English, French, German, Japanese, Portuguese, and Spanish
Looking for training programs?
At Markem-Imaje, we are with you every step of the way, with service offers from initial design to project start-up and on-going use.
Our training program offers support across the life cycle of your solution and can be done either on-site or remotely through our dedicated training teams and library of advanced and interactive e-learning tools.
| Trainingsservices | Basic operator training | Advanced operator training | Technical team training |
| Bediening | Inbegrepen | Inbegrepen | Inbegrepen |
Onderhoud | Inbegrepen | Inbegrepen | Inbegrepen |
| Basis foutopsporing | Inbegrepen | Inbegrepen | Inbegrepen |
| Basis reparaties | Inbegrepen | Inbegrepen | |
| Vervangen reserveonderdelen | Inbegrepen |
Hulp nodig bij de installatie?
Markem-Imaje biedt een reeks professionele diensten om u bij te staan, van het beheer van uw projecten tot het opstarten van uw systeem en het trainen van uw medewerkers—allemaal gebaseerd op het door u gewenste ondersteuningsniveau.
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