Advanced Exchange Service

The Advanced Exchange Service delivers prompt and effective solutions to maintain equipment availability and maximize uptime.

The solution forms part of the services provided by our local Markem-Imaje repair center. Given repairs are centralized through our Repair Center, problems are resolved more efficiently and timely as they have been organized to provide an expert level of support along with improved response times.

When using these services, you are asked to provide the machine serial number, as this enables our Customer Service Representative to quickly and accurately identify the equipment to process the request rapidly.

Advanced Exchange Service (AES)

The AES service includes a direct replacement of a broken part immediately after a case has been opened. The replacement part is a refurbished unit and the customer must return the failed unit, fully intact and in suitable packaging to the repair center.

Your benefits

• Increased availability and maximized uptime.
• Fast and predictable solution response.
• Cost known upfront.
• Fully refurbished items to almost new condition, with latest hardware and software.
• Warranty on replaced part up to 6 months.
• 90% same day dispatch.