Markem-Imaje Troubleshooting:
Reduce unpredictable downtime, cut installation and maintenance time
Markem-Imaje troubleshooting service supports manufacturers worldwide to reduce downtime and cut installation and maintenance time through a portfolio of services and a network of technical experts.
We invest heavily in the continuous development of modern services solutions that support our customers’ journey through operational challenges, quality management, efficiency improvement and digitalization.
Our services guarantee a unique experience through strong collaboration, excellent service delivery, and a robust, accurate and connected offer.
Markem-Imaje Virtual Assistant
Is your printer having unexpected technical issues? Meet your virtual assistant that will support you anywhere, anytime.
Our virtual assistant drastically reduces downtime by empowering you to resolve printer issues by yourself. This is neatly achieved via a step-by-step guide, which is easily followed and results in operations resuming swiftly. We’ve got your back when the unpredictable happens.
| Basic | Plus | ||
 | Troubleshooting guides for printers and CoLOS ® software | Limited | ✔ |
 | User manual, safety manual, and other documentation | ✔ | ✔ |
| CoLOS instructions for setup, installation, connectivity, and job aids | ✔ | ✔ |
| Online training (self-training videos for printers) | - | ✔ |
| Video library | Limited | ✔ |
 | Help Desk telephone support | - | ✔ |
| Live chat | 8/5 | 24/7 |
| Help Desk call back option | ✔ | ✔ |
| Remote Video Support | - | ✔ |
Explore our troubleshooting remote services
Want peace of mind across your Markem-Imaje printer fleet? Introducing Markem-Imaje's Connected Printer Services.
Unexpected technical problem? Recover quickly thanks to our Helpdesk experts and Remote Video Support tool.
Streamline daily coding operations and drive continuous improvement with our Connected Printer Services. Powered by an IoT platform, this range of self-support and helpdesk printer services provides real-time visibility and printer alerts for increased self-sufficiency and automated risk monitoring, wherever you are… 24/7.*
Access live Helpdesk guidance and troubleshoot together in real-time with Remote Video Support. Recover quickly from unexpected issues without the need for a field service engineer onsite—drastically reducing downtime, decreasing waste and saving costs.
*Based on printer model and local availability
Looking for training programs?
At Markem-Imaje, we are with you every step of the way, with service offers from initial design to project start-up and on-going use.
Our training program offers support across the life cycle of your solution and can be done either on-site or remotely through our dedicated training teams and library of advanced and interactive e-learning tools.
| Training services | Basic operator training | Advanced operator training | Technical team training |
| Operate | Included | Included | Included |
Maintain | Included | Included | Included |
| Basic fault finding | Included | Included | Included |
| Basic repairs | Included | Included | |
| Spare parts replacement | Included |
Do you need help with installation?
Markem-Imaje offers installation packages for all its technologies, tailored to your needs and your environment, consult your Account Manager for information.
