减少不可预知的停机时间，缩短安装和维护时间
您是否在寻求培训计划？
Key features
- Easy to access, intuitive, interactive user manuals
- Multiple “do it yourself” videos
- 24/7 availability of advanced, machine-learning troubleshooting tool including direct escalation to the Markem-Imaje Helpdesk
- Supporting all key Markem-Imaje technologies
- Multiple languages support—Chinese, English, French, German, Japanese, Portuguese, and Spanish
| Basic | Plus | ||
 | Troubleshooting guides for printers and CoLOS ® software | Limited | ✔ |
 | User manual, safety manual, and other documentation | ✔ | ✔ |
| CoLOS instructions for setup, installation, connectivity, and job aids | ✔ | ✔ |
| Online training (self-training videos for printers) | - | ✔ |
| Video library | Limited | ✔ |
 | Help Desk telephone support | - | ✔ |
| Live chat | 8/5 | 24/7 |
| Help Desk call back option | ✔ | ✔ |
| Remote Video Support | - | ✔ |
是否需要即时技术支持？
求助您的虚拟助手 Miva，进行自我故障排除
Key features
- Easy to access, intuitive, interactive user manuals
- Multiple “do it yourself” videos
- 24/7 availability of advanced, machine-learning troubleshooting tool including direct escalation to the Markem-Imaje Helpdesk
- Supporting all key Markem-Imaje technologies
- Multiple languages support—Chinese, English, French, German, Japanese, Portuguese, and Spanish
Key features
- Easy to access, intuitive, interactive user manuals
- Multiple “do it yourself” videos
- 24/7 availability of advanced, machine-learning troubleshooting tool including direct escalation to the Markem-Imaje Helpdesk
- Supporting all key Markem-Imaje technologies
- Multiple languages support—Chinese, English, French, German, Japanese, Portuguese, and Spanish
Looking for training programs?
At Markem-Imaje, we are with you every step of the way, with service offers from initial design to project start-up and on-going use.
Our training program offers support across the life cycle of your solution and can be done either on-site or remotely through our dedicated training teams and library of advanced and interactive e-learning tools.
| 培训服务 | 基本操作培训 | 高级操作员培训 | 技术团队培训 |
| 操作 | 包括 | 包括 | 包括 |
维护 | 包括 | 包括 | 包括 |
| 基本故障查找 | 包括 | 包括 | 包括 |
| 基本维修 | 包括 | 包括 | |
| 备件更换 | 包括 |
您需要安装帮助吗？
马肯依玛士提供各种专业服务来协助您的工作，从管理项目、启动系统到培训员工 - 所有这些都基于您需要的支持级别。
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